Privacy Policy

Effective Date: 02/14/2025

Introduction

Welcome to Northwest Florida A/C. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our HVAC services in Pensacola, FL, Baldwin County, AL, and surrounding areas.

Information We Collect

We collect information to provide better services and enhance your experience with Northwest Florida A/C. This includes:

1. Personal Information

When you contact us, request a service, or apply for financing, we may collect:

Name

Email address

Phone number

Mailing address

Payment and billing details (for transactions)

2. Non-Personal Information

We may also collect non-personal data automatically through our website, including:

IP address

Browser type and device information

Website usage statistics

Cookies and tracking technologies

How We Use Your Information

We use the information we collect to:

Provide HVAC installation, repair, and maintenance services

Schedule appointments and send service confirmations

Process payments and financing applications

Respond to customer inquiries and support requests

Improve our website and service offerings

Send promotional offers, service reminders, and HVAC-related updates (only if you opt-in)

Comply with legal and regulatory requirements

Sharing of Information

We do not sell or trade your personal information. However, we may share it with:

Service providers and business partners who assist in HVAC services, billing, and financing

Legal authorities when required by law

Marketing partners (only with your consent)

Cookies & Tracking Technologies

Our website may use cookies and tracking technologies to enhance your experience, analyze website traffic, and improve our services. You can adjust your browser settings to manage cookie preferences.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, loss, or misuse. However, no online platform is completely secure, so we recommend safeguarding your own data when using our website.

Your Rights & Choices

You have the right to:

Request access to the personal information we collect

Correct or update your information

Opt-out of marketing communications

Request deletion of your data (subject to legal and operational requirements)

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies, and we encourage you to review their terms before sharing any personal information.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy regularly.

If you have any questions about our Privacy Policy or how we handle your information, please contact us:

Northwest Florida A/C

(850) 970-2796

service@nwflac.com

By using our website and services, you agree to the terms outlined in this Privacy Policy.